COUNSELING:
Counseling is a skill. In the best of circumstances, a good Counsellor is compassionate and non-judgmental, is aware of verbal and non-verbal communication skills, is knowledgeable concerning issues, and is respectful of the needs and rights of the users. In a humanitarian situation, there is often a poor counsellor-to-client ratio, emergencies are common and the local environment is not conducive to counseling. However, at a minimum, counsellors should strive to ensure that every service user has the right to the following:
· Information: to learn about the benefits and availability of the services.·
Access: to obtain services regardless of gender, creed, colour, marital status or location.·
Choice: to understand and be able to apply all pertinent information to be able to make an informed choice, ask questions freely, and be answered in an honest, clear and comprehensive manner.·
Safety: a safe and effective service.·
Privacy: to have a private environment during counseling or services.·
Confidentiality: to be assured that any personal information will remain confidential.·
Dignity: to be treated with courtesy, consideration and attentiveness.·
Comfort: to feel comfortable when receiving services.·
Continuity: to receive services and supplies for as long as needed.·
Opinion: to express views on the services offered.
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